Terms and Conditions

Oaktale accepts online payments via PayPal.

• Payment is only deducted from your account when the physical item is shipped or the virtual product is created, unless otherwise agreed or stated on your order.
• When paying with debit cards such as Visa Electron or Mastercard Debit, payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.
• All prices on our website include VAT where applicable.

Currencies available on our website:

• Europe: Euro (€)
• United States: Dollar ($)

Oaktale uses a secure payment server that encrypts all data with SSL protocol to ensure your information is safe.

Shipping Locations
Oaktale offers worldwide shipping. Orders are processed within 1-3 business days, and delivery times vary by location:

• EU,USA: 1-7 business days
• International: Up to 21 business days

You will receive a Track and Trace number when your order is shipped, allowing you to monitor your delivery.

Shipping Costs
Shipping costs are calculated at checkout based on the destination and weight of your order. Any local customs duties or taxes are the responsibility of the customer and are not covered by Oaktale.

Oaktale offers a 2-year warranty in compliance with applicable sales laws. The warranty covers errors in software, material, and fabrication.

To make a warranty claim, please contact us at info@oak-tale.com with a description of the issue and your proof of purchase. We will evaluate your claim and, if applicable, cover reasonable return shipping costs.

Oaktale respects your privacy. We do not resell personal information and do not pass it on to others unless necessary for the delivery of your order.

The following personal information is collected when you place an order with us:

• Name
• Address
• Phone number
• Email address

This data is used solely to fulfill your order and is stored securely for up to five years, in compliance with local laws.

You have the right to access and request the deletion of your personal data at any time. For inquiries, please contact info@oak-tale.com.

We use cookies to optimize the functionality of our website. By using our website, you consent to the use of cookies. You may delete cookies from your device at any time.

We also use log statistics to improve the performance and user experience of our website. This information helps us track visitor behavior, such as the number of visitors, where they come from, and their interaction with the site.

We use cookies to optimize the functionality of our website. By using our website, you consent to the use of cookies. You may delete cookies from your device at any time.

We also use log statistics to improve the performance and user experience of our website. This information helps us track visitor behavior, such as the number of visitors, where they come from, and their interaction with the site.

If you have any further questions about our Terms and Conditions or Shipping Policy, please contact us. We are here to assist you!