FAQ

Once you've completed your order, we’ll send you a confirmation email right away—your journey with us has officially begun! Next, our team will carefully pack your items, treating them with the care they deserve. As soon as your package sets off from our warehouse, we’ll send you all the tracking details, so you can follow every step of its journey to you. We can’t wait for your order to arrive in your hands!

Link to your shipping policy.

We accept Visa, MasterCard, Paypal, Amex, Apple Pay and Google Pay

Yes, we accept worldwide orders. If your country isn't listed, simply reach out via our contact form or email us at info@oaktale.com.

You have 14 days from receiving your item to initiate a return. To qualify, the item must be unused, with tags, in its original packaging, and in the same condition you received it. A receipt or proof of purchase is also required.

For full details, please check our return policy here.

Our products are beautifully handcrafted in Belarus, where the finest wood is sourced. We then package everything to the highest EU standards to ensure quality in every step.

Absolutely! We select only durable, high-quality wood to ensure your product stands the test of time.

Keep your product in perfect shape by wiping it with a soft, dry cloth. For long-lasting beauty, avoid exposing it to moisture or harsh chemicals.

All information regarding the warranty is available in our terms and conditions page.